Customer satisfaction is paramount to us. If, on receipt of your printed/branded goods, you are dissatisfied with the finished products please advise us straightaway. Your issue will be investigated urgently and quickly resolved.
Where the problem is clearly something that can be attributed to us we will immediately rectify the issue. This could take the form of reproducing the products and collecting the defective batch or in the event that re-printing is not an option we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods.
Where the cause of the problem cannot solely be attributed to us, we will seek to find a compromise remedy with you, either crediting the job in part or reproducing at a reduced cost.
Where the problem can be fully attributed to you, we shall not accept liability in any part.
If you have any questions, please do feel free to get in touch on 0118 40 22 777 or email firstname.lastname@example.org